Contact us

FAQ"s

FREQUENTLY ASKED QUESTIONS

How can I contact SMA Collection?

You can reach us via the contact form on this page, message us on WhatsApp, or email us at support@smacollection.com. We're available 7 days a week!

What are your customer service hours?

Our support team is active from 10:00 AM to 8:00 PM (Pakistan Standard Time). Messages sent outside these hours will be answered the next working day.

How long does delivery take?

Delivery typically takes 3 to 5 working days depending on your location. During sales or peak times, there may be slight delays.

Can I exchange or return my order?

We offer exchanges within 7 days for unused items with tags. Please visit our Return & Exchange Policy page for full details.

Where can I track my order?

Once your order is delivered, you’ll receive a tracking number via SMS or WhatsApp. You can track your package using that number.

I have a complaint or suggestion. How can I share it?

We’d love to hear from you! Please email us at feedback@smacollection.com or use the contact form. Your opinion helps us improve.

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